Client Agreement Southtrail driving school

OKOTOKS-SOUTHTRAIL DRIVING SCHOOLS

11500 29 St SE UNIT 105

CALGARY AB

T2Z 3W9

403 861 4873

okotoksdrivers.com

info@okotoksdriers.com

southtraildrivers.com

info@southtraildrivers.com

2241319 Alberta LTD

Okotoks-Southtrail Driving School and our clients or students will be ruled and

Governed in following regulation please read carefully and accept the

Bottom.

In class training

The course consists of 15 hours of in class or Online theory training which

includes the final in class test. Classroom dates, time and location will be

indicated on an email, If you should happen to miss a

class or a portion of a class, you may make up the time in a future

class the following month at no extra charge. The final in class or Online test has

a passing mark of 80%. If you do not pass the test on your first

attempt, it may be re-written at a later date.

On-road training

IMPORTANT information before booking your first on-road session:

. You must have your beginners' class 7 license.

. Your course balance must be paid in full or have an arranged

payment plan in place.

. Lessons are held with one student only and Door to Door service.

. All lessons are Video and Audio recorded.

All mobile devices must be turned off before entering the classroom or

in car training.

To get a course completion certificate a student must achieve 80% and

above for in classroom lesson or Online and 75% and above in car training.

Okotoks-Southtrail Driving School is not responsible for your road test result

and booking your road exam at   BOOK YOUR ROAD TEST     https://www.albertadriverexaminer.ca/   

Okotoks-Southtrail Driving School may cancel a class room or in car lesson for

the

following reasons; very bad weather conditions, if instructor is sick, any

emergencies if

the cars are not in good condition to train, if accident occur during the

training. Instructor reserves the right to take a 10min break if necessary during

the lesson.

If the student is influenced by drugs, alcohol, has weapons or violent

behavior. Okotoks-Southtrail Driving School instructor will not take student

for training and no refund will be given for that lesson or for a

complete discharge and termination.

Okotoks-Southtrail Driving School instructors have a responsibility to train all

students professionally, they will do their best to explain all the traffic

rules and regulations, however if the student is unable to follow

instruction and is incapable to improve in their performance or is not

practicing as required as per students evaluation copy and or require

to take extra lessons or pulled over by enforcement agency (police

officer) it will be students responsibility to deal with the matter.

Okotoks-Southtrail Driving School reserves the right to cancel road lessons

and not issue a course completion certificate if the above conditions

are not met.

All students must present their learner license to the instructors, but

for any reason if the student couldn't produce their learner license

prior to the training, Okotoks-Southtrail Driving School will cancel the training and

refund will not be given.

You must have your beginners license with you to begin your on-road

training. In this instance, if you do not have it with you, as mentioned

above, your instructor will be obligated to cancel/rebook your on-road

session for additional fee.

Full package(Bronze) offered with 10 hours 5 session, at 2 hours per

session. If students requested our vehicles to use for road test,

additional time for road test 45 minutes allotted for your final road

test for charge of $60 ( if you are ready for road test) which will be

performed by an Alberta drivers Examiner.

Please Note:  On-line course must be completed within 3 months of

registration date and in car training sessions must be commenced

within 2 months of completed in class session and completed on road

lessons 1 year by date of registration.

Policy on cancellations (no show)

In the event that you cannot keep your scheduled on-road

appointment, you must advise your instructor or Okotoks-Southtrail Driving

School office 24-48 hours prior to the appointment. Any change to an

on-road appointment or meeting point must be arranged 24-48 hours

prior to schedule on road session. Requests to change an on-road

session with less than 24 hours' notice cannot be guaranteed,

however, we will do our best effort to accommodate your request.

If you should fail to advise us of your cancellation or do not show up

for your scheduled appointment, a cancellation fee of $69.00 will be

administered since this time was reserved for you. It is your

instructor's responsibility to remain at the meeting point for 15

minutes after the scheduled appointment time, after which the on-road

session is considered as no show. This missed session will be replaced

at the end of the already schedule appointments closer to the road

exam.

Refund Policy

No refund will be returned after any part of the course (Classroom, Online or in

Vehicle) has been started, used, uncompleted course or client decides to opt out.

Refund will be return if no part of the program has been used or started minus a

5% transaction fee plus $40 Administration fee.

You will receive a reminder 1 day by email prior to your next scheduled on-road

Session and 12 hrs prior by SMS. If you are unable to keep your appointment,

you may reschedule for a later date according to your instructors availability.

Your instructor may cancel or re-schedule your on-road session within

24 hours due to illness, personal emergency, weather or road

conditions, and unexpected mechanical issues with the vehicle or being

delayed by Final Road Test.

Additional On-Road Sessions

Additional on-road training sessions to improve your driving skills are

available at a fee of $145 per session.(2 hour lesson)

Additional Fees

A payment of $35 will apply if a cheque is returned NSF. An

administration fee of $6 will be collected for in class handbook.

In-class sessions must be completed within 2 months from registration

date. Driving must be commenced and finished within 2 months of in

class session. Course will be expired by 1 year from date of

registration and will result in restarting the program with new deposit

fee.

Private Policy

Okotoks-Southtrail Driving School respects the confidentiality of its customer's

personal information. All personal information (name, address,

telephone numbers and e-mail address) may be used to improve our

services and to build better customer relationships. Information

regarding a customer's driver's licenses and course records may be

provided to appropriate government agencies (Alberta Drivers

program) for certification purposes. By providing us this information,

you have consented to these uses and disclosures. This information

may be used from time to time to communicate with our customers, to

send out offers, surveys or marketing materials. We do not share your

personal information with anyone without your consent at any time

unless we are required by law to do so. In such case, we will release

personal information only to the extent required.

I understand and agreed to this terms and condition,

PLEASE SIGN AND SUBMIT TO THE INSTRUCTOR.

Student Name:___________________________________

Student Signature:________________________________

Parent/Guardian Signature:_________________________

Date:_______________